Lessons from a bus terminal and a cello recital

A thought came up when i was waiting inside of a bus at an express bus terminal. 1. Lesson (1) No matter how well a system (e.g. an website) is built, if people run the system poorly, there's no use for it. A. Reason: Bus terminal system is well built (e.g. efficient ticketing system, well-arranged parking lines and space, etc), except drivers and guiding people who try to get their vehicles out of the terminal earlier than any other buses. My bus was finally out after 30 min. of waiting. B. Solution: What if there was a neutral person or group of people who manage and guide each bus to get out in order and each bus driver must comply by them? Some thoughts after attending a cello recital 1. Lesson (1) Attitude matters: Though you might be working as a newly haired employee, your attitude should show whether you are set for greatness or not. (2) Teamwork: Through engagement in team setting, humans need to be equipped with how to operate in teams like orchestra, ensemble, duet, etc 2. Action Item (1) Get music lessons: Learn how to play violin/guitar after work.